the travel request from

the travel request brief

• High volumes of travel bookings are made via existing paper based Forms
  
  
• The current process is complicated, time consuming and involves high user of paper
  
  
• Users find the existing Forms difficult to use and to complete
  
  
• Forms are often incomplete or contain numerous errors
  
  
• There are 15 different forms which can need to be completed for a single travel request
  
  
• The current travel request and approval process cannot be tracked electronically
  
  
• Approvals cannot be readily quality assured or verified
• Requests need to be completed online and offline
  
  
• Significant double entry is occurring throughout the current process
  
  
• The solution will impact high profile users with strongly held requirements and views
  
  
• There is a widely varying user base requiring a highly usable solution
  
  
• Core travel data (costs, approvers) need to be stored within SAP
  
  
• Change management is difficult as it will impact the full company user base (2000+ geographically dispersed users)

the travel solution

• A Designer Adobe Form met core needs through being highly usable, aesthetic and flexible. The Form supported the user at all stages of the request process
  
  
• The interface was developed by professional designers and usability specialists in consultation with the business
  
  
• The business were empowered to tailor the solution to their needs
  
  
• The Form is easy to use, forgiving, and guides users throughout the process
  
  
• The Form combines 15 paper Forms into a single electronic Form
  
  
• The Traveller only needs to complete sections appropriate to their travel request. The Form minimises their work based on request type
  
  
• The existing process was significantly simplified, paper use will be elimainted and double entry abolished